Refund Policy

A legal disclaimer

At Romford Tailoring, we take great pride in the quality of our tailoring and alteration services. Every garment is handled with care and attention to detail to ensure it meets your expectations. As all our work is custom-made or individually altered, refunds are generally not available once a service has been completed. However, we are committed to ensuring customer satisfaction and will always assess any concerns on a case-by-case basis.

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If you are unhappy with the outcome of your tailoring or alteration, please contact us within 14 days of collection. We will review the issue and, where possible, offer reasonable adjustments or corrections at no additional charge. Refunds or partial refunds may only be offered if we determine that the work provided does not meet the agreed standards or if an error was made on our part.

Refunds are not available for:

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• Custom or bespoke garments once work has begun.

• Alterations carried out according to customer instructions or measurements provided.

• Changes in customer preference after work is completed.

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All refund considerations must be supported by a valid receipt or proof of purchase. If a refund is approved, it will be processed using the same payment method used in-store. We aim to resolve all refund or adjustment requests promptly and fairly to maintain the highest standard of customer service.

If you have any questions about our refund policy or would like to discuss a specific issue, please contact us at romfordtailoring@gmail.com or visit us in-store at 17B Quadrant Arcade, RM1 3ED.